Refund & Cancellation Policy

1. Pre-Dispatch Cancellation

You may cancel your pre-order reservation at any time prior to the robot being handed over to our courier partner. No explanation is required. You can request cancellation directly from your Account dashboard or by writing to support@lumi.robot.

2. Refund Processing Timeline

Once a refund is initiated, the entire deposit amount will be credited back to your original payment method (UPI, Debit/Credit Card, or Netbanking) within 5 to 7 business days, per standard banking turnaround times.

3. Post-Delivery 14-Day Return Window

Upon receiving your LUMI, you are covered by our 14-day return window. If you are not satisfied with your unit, you can return it in its original packaging with all included accessories for a full refund minus standard return courier costs.

4. Damaged or Defective Hardware

If your unit arrives with transit damage or hardware defects, our support team will dispatch a replacement unit via express courier free of charge under our 1-year comprehensive warranty.